Pure Luxury Transportation

My wife & I rented a 27 person shuttle bus for after our wedding. I received a very competitive quote from the company, and working with Alexia was such a seamless experience. She was prompt with responding and was thorough with any questions I had throughout the process.

The shuttle itself (Driven by Micah) was clean & up to date. I couldn't recommend this company more for your next event!

We planned this trip 2 weeks in advance. They were 2 hours late for a Sunday wine tour. The driver (Scott) smelled like booze and ciggs. Then he proceeded to get lost at every turn. Totally clueless. We had 5 wineries on our day trip and ended up only going to 2. Total waste of money and time. Will never work with this clown outfit again.

Hired Pure Luxury Transporation for airport transport from San Francisco airport to Napa for my group.

Though I contemplated getting a rental car for the weekend and driving through rush hour traffic after a 6 hour flight, I am so glad that my group of 4 decided to split the cost to hire luxury transport and a drivers for both rides. It was SO worth it!

The little details matter for a girls trip: a luxury black SUV, drivers in full suits, and Bluetooth capabilities to listen to your playlist. Bonus: you can drink and snack while in transport! My group drank wines paired with a portable cheeseboard on our 2 hour ride to Napa from the airport.

I found the drivers on both trips to and from the airport and Napa professional, courteous, and safe drivers.

On the way back to the airport, our driver even offered to take the photos of our group at the Welcome to Napa sign.

I want to give a special shout out to Helen at the Pure Luxury Transporation office, who helped me coordinate both rides seemlessly. Helen was wonderful to work with, and represents how every company should have high standards of customer service.

Thank you Helen and Pure Luxury Transportation.

Hired two drivers for a wedding shuttle.

The last stop on the contract was a bar in downtown San Francisco. Rather than completing the contract, the driver dropped off a bus full of drunk passengers far away from where the bars were. One guest told me that they had to explain to the driver that they were supposed to be taken to the last stop. It's like the driver wasn't even aware of the route.

Passengers complained to me that they had to walk in the cold night over massive SF hills to find an indoor place.

This is not the experience I wanted to leave my wedding guests with.

When I contacted them for resolution, they basically just asked "so what are you wanting from us?" This felt pretty unprofessional. If you didn't fully execute on a contract as a business, you should be proactive in offering some kind of remediation.

They then offered a "20% discount on the total contract" which I agreed to. It turned out they misspoke and it's actually more like 5% discount. When I pointed this out, they just said "oh sorry I wasn't clearer in my wording."

In summary, basically at multiple steps of dealing with this business, they didn't do what they agreed to.

Edit: just to provide some things they did do well, the guests told me the bus had great party lighting and it was a great atmosphere inside the bus. Fun ride, basically, until just the end.

Hired a 46 passenger motor coach from Pure Luxury for my daughter's wedding in Napa. We got so many compliments about how nice the motor coach was and how kind the driver was to our guests.

The entire process was easy from getting a quote, to booking, to questions along the way. I rode the motor coach home and was surprised about how comfortable and modern it was. Excellent experience for our guests! First class!

I booked Pure Luxury Transportation for my wedding transportation in the area and I am so glad I did. I wanted to book transportation since our venue is on a mountainy road that can be difficult to get to and I did not want our guests to have any trouble, especially after some drinks. However, when I first looked into this with some other companies, it was going to be exorbitantly expensive. When I got a quote from PLT, I was pleasantly surprised to find the total to be around half of what other companies were quoting, including tax and tip already. I thought it was a fair price. The people at the company were very responsive throughout the process with all communications leading up to the day of. On the wedding day, the shuttles were timely and multiple of my guests actually commented on how much the loved the shuttles and how well the drivers had treated them. Apparently the insides of the shuttles were very luxurious feeling. I still have no idea what the inside looks like since I've never seen a photo (and I'm curious!) but apparently people loved it. I felt compelled to write a review because transportation was one of the only things I was stressed about leading up to the wedding (because I would have no control over whether the driver showed up late preventing my guests from arriving!) and it all turned out wonderful. Would highly recommend and also consider booking again in the future if I need a private wine tasting tour in the Napa area :).

Don't waste your time with this company. They were 40 minutes late. The guy went to the wrong airport. Fine everyone makes mistakes. The problem was he LIED to us for 40 minutes telling us he was 2 minutes away. So we wasted our time. If you have a place to be when you land, like we did, don't take this garbage company.

Pure Luxury Transportation is a standout! As as wedding venue we have buses/shuttles here often. I never hesitate recommending Pure Luxury, they are sure to delight my clients. Professional, on time, dependable not to mention a beautiful inventory - these are just a few of the reasons you should use this reliable company.

Ann Reed, Rosewood Events, Petaluma

Had airport drop off and pick up, they were wonderful and really helpful when I made the reservation, they called me back with a better price without my asking, so nice

Booked a SUV for four people, to travel to a concert. Was late showing up to pick us up and was an hour late and very rude on the return trip.